Grind

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Oops. That could be human error. Pop us an email with your order number and a photo of what you were sent to shop@grind.co.uk, and we’ll quickly get the correct item sent to you.

I received the wrong item. What do I do?

Order, Delivery, Gifting & Returns

Order & Delivery

What is Grind?

What is different about Grind coffee?

How is Grind sustainable?

What products do Grind make?

What does sustainability mean to Grind?

Is Grind coffee environmentally friendly?

Is Grind coffee organic?

Is Grind coffee Fairtrade?

How is Grind’s packaging sustainable?

How do I compost Grind coffee pods?

About Us & Sustainability

Sustainability

What are the T&Cs of the free cup offer?

Does Grind offer a student discount?

Can I combine discounts?

GETSTARTED discount terms and conditions.

Why isn’t my discount code working?

I just placed an order and forgot to use my discount code. Is it too late?

How do I redeem my referral code?

Does Grind offer a key worker discount?

How do I use my discount code?

Do you offer referral codes?

Discount code terms and conditions.

Can I use referral credit and a discount together?

Discounts & Referrals

How do I sign up to Grind Rewards?

How do I earn points?

Is Grind Rewards available internationally?

What can I redeem my points on?

Can I share my points with other people?

What’s the total amount of points I can earn?

How many points can I redeem at once?

If my order comes to £20.21, will I earn 21 or 20 points?

Are there any exceptions on what hot drink I can redeem my points on?

Will I earn points if I pre-order through the app, and can I use my points when pre-ordering hot drinks on the app?

Will I earn points when using a Grind gift card in store?

Can I redeem my points for a Coffee Pod Taster Pack or Whole Bean or Ground Taster Pack at a Grind location?

Why has the reward points threshold changed?

Can I earn and redeem points at all Grind venues?

What is the difference between investor points and reward points?

Grind Rewards

Discounts, Referrals & Rewards

Which machines are Grind coffee pods compatible with?

What are Grind coffee pods made from and how can I compost them?

What is the pod ring colour for each blend?

Are Grind coffee pods vegan?

Which pod blend should I go for?

How much caffeine is in Grind coffee pods?

Are Grind coffee pods compatible with Nespresso® Vertuo machines?

How do I use Grind coffee pods?

What decaffeination process does Grind use?

Do Grind coffee pods contain nuts?

Coffee Pods

What grind size is Grind’s ground coffee?

How do I use Grind’s ground coffee?

How do I use Grind’s whole bean coffee?

What is the caffeine content of Grind coffee?

Which coffee blend should I go for?

How should I store Grind coffee?

How should I dispose of my coffee grounds?

Where is Grind coffee roasted?

Where does Grind source their coffee from?

How long does coffee keep for?

Do you check your coffee for mycotoxin and mould?

Whole Bean & Ground Coffee

What flavours do Grind iced coffee cans come in?

What is the nutritional information of Grind’s iced coffee cans?

What are the ingredients inside Grind’s iced coffee cans?

Iced Coffee Cans

What is cold brew coffee concentrate?

What is the difference between cold brew coffee and iced coffee?

How do I use Grind Cold Brew Coffee Concentrate?

Can you heat cold brew coffee concentrate?

Does cold brew contain more caffeine than hot brew and espresso?

Does cold brew taste different to traditional hot brew and espresso?

How long does cold brew coffee concentrate last?

Can I subscribe to regular deliveries of Grind Cold Brew Coffee Concentrate cartons?

What is the nutritional information of Grind's Cold Brew Coffee Concentrates?

What are the ingredients in Grind's Cold Brew Coffee Concentrates?

How do I make an iced latte using cold brew coffee concentrate?

Is Grind Cold Brew Coffee Concentrate vegan?

Does cold brew coffee concentrate have to be diluted?

Can I make my own cold brew at home?

Cold Brew Coffee Concentrate

Coffee

Why is Grind matcha out of stock?

What is matcha?

What does ‘ceremonial-grade matcha’ mean?

What are the health benefits of matcha?

How much caffeine is in Grind matcha?

How much matcha should I use per cup?

Does Grind have a matcha making kit?

How do I make a matcha tea?

How do I make a hot matcha latte?

How do I make an iced matcha latte?

Can I subscribe to refills of Grind matcha?

How do I store matcha powder?

What is the nutritional information for Grind’s matcha powder?

Where is Grind’s matcha from?

How big is the Grind matcha tin?

Can I recycle my Grind matcha powder pouch?

Is Grind matcha vegan?

Is matcha included in Grind Rewards?

Matcha

Why should I sign up to a Grind subscription?

Do I save by subscribing?

Which Grind products are available for a subscription?

About Subscriptions

How can I update my delivery address?

How do I cancel my subscription?

How do I pause my subscription?

How do I swap blends?

How do I amend the frequency of my subscription deliveries?

How do I change the amount of coffee in my subscription?

How do I change my next charge date?

How do I skip my next subscription order?

How can I change or remove my payment method?

Where can I find my VAT receipts?

Why can’t I log in to my account?

How do I unsubscribe to marketing emails?

Amending Your Subscription & Account

How does a Grind gift subscription work?

Can you continue a gift subscription after it has ended?

Gift Subscriptions

How do I delete my Grind app account?

How do I amend my subscription in the Grind app?

How do I redeem rewards in the Grind app?

How do I order a takeaway drink in the app?

The Grind App

Subscription & Account

Winter weather delivery delays

Can I edit my order?

Is shipping free?

What are your delivery options?

Does Grind ship internationally?

Can I have my coffee delivered to my PO box?

How long will it take for my order to arrive?

Where is my order?

Can I collect my order from a Grind restaurant or coffee shop?

Which payment methods do you accept?

Where can I buy Grind coffee?

My order has arrived damaged. Can you provide a replacement?

What’s the difference between online and in-store gift cards?

Do you offer gift wrapping or personalised notes?

My order is a gift. Will there be prices shown in the parcel?

Gifting

I’m not happy with my order. Can I get a refund?

I ordered the wrong blend/type of coffee by mistake. Can I swap?

How long does a refund take to arrive?

Grind pods aren’t compatible with my machine. Is there anything you can do?

Returns & Refunds

How do I sign up for the warranty?

How long is the machine warranty?

Can I use Nespresso® Vertuo pods in the Grind Two Machine?

How do I set up my Grind Two Machine?

How do I descale my Grind Two Machine?

How do I clean my Grind Two Machine?

How do I factory reset my Grind Two Machine?

How do I program the pour length of the Grind Two Machine?

Can I select which 30 complimentary pods I receive with my Grind Two Machine order?

I received the wrong item. What do I do?Updated 2 months ago