Order & Delivery
Winter weather delivery delays
Due to severe winter weather, including heavy snow and ice, some deliveries may be delayed over the coming week (5th January 2026 onwards). A number of areas across Northern Scotland, Mid & North Wales and the North & East Midlands are currently affe
Can I edit my order?
Our fulfilment team processes and ships orders quickly, so we can’t guarantee that we will be able to edit your order once you have placed it. If you’ve made a mistake on your order, please email us as soon as possible at [email protected] and we’ll d
Is shipping free?
Shipping is free with orders over £30 and all subscription orders. This excludes next day delivery.
What are your delivery options?
The majority of our UK orders are sent via Royal Mail, but depending on what you order, we occasionally send orders with Evri or DPD. Our Next Day Delivery service is available for one-off purchases, with a cut off time at 12pm Monday-Friday. The pri
Does Grind ship internationally?
We currently ship to the UK, EU and USA. We're working closely with delivery couriers and hope to have more options available soon. Please note that our full range is not available in the USA. International shipping costs are calculated at checkout,
Can I have my coffee delivered to my PO box?
Unfortunately, we don’t accept PO box numbers as we are only able to deliver to physical street addresses. Whether that’s your home address, office address, or your Great Aunt’s address, we’re not fussy where you want your order delivered, as long as
How long will it take for my order to arrive?
We aim to despatch all orders (including subscriptions) within 1-2 working days. We’ll always send you an automated email to let you know when your order is en route, which will include its tracking information. If you have any concerns about your or
Where is my order?
Once your order has been despatched, we always send an automated email to let you know that it is en route. This email includes tracking information for your parcel. You can also track your order by logging in to your account. If you were expecting y
Can I collect my order from a Grind restaurant or coffee shop?
We don’t currently offer a collection service, but you can pick up items from our at-home range at any of our Grind locations. We'd recommend giving your nearest Grind a call first to check they have the stock that you're looking for. You can find th
Which payment methods do you accept?
We currently accept payment online by Visa, MasterCard, Amex, Maestro, Applepay, Amazonpay, Paypal, and Klarna (Klarna is available for Grind Two purchases only). We do not accept Revolut payments.
Where can I buy Grind coffee?
Grind coffee is stocked online at grind.co.uk and in Grind venues. You can also find us on Amazon and Ocado, as well as in major supermarkets like Waitrose, Sainsbury’s, Co-op, and Tesco. You can find a full list of Grind stockists here.
My order has arrived damaged. Can you provide a replacement?
We’re so sorry to hear that your order arrived damaged. If you could please send us an email containing your order number and a photo of the damaged item to [email protected], we’ll get on the case.
I received the wrong item. What do I do?
Oops. That could be human error. Pop us an email with your order number and a photo of what you were sent to [email protected], and we’ll quickly get the correct item sent to you.