Amending Your Subscription & Account
How can I update my delivery address?
1. Log into your subscription on our website here. 2. Head to the ‘Subscriptions’ tab. 3. Click ‘Edit’. 4. In the ‘Subscription details’ tab, scroll down to ‘Edit address’ or ‘Change address’. If you have any trouble updating, our team will be more t
How do I cancel my subscription?
If you’d like to cancel your subscription (which would be really, really sad), follow the steps below and pop us an email at [email protected] so we can hear your feedback. 1. Log into your account on our website. 2. Head to the ‘Subscriptions’ tab. 3
How do I pause my subscription?
Going away? You can pause your subscription by following the steps below:. 1. Log into your account on our website. 2. Head to the ‘Subscriptions’ tab. 3. Click on the 'Edit' button. 4. Then scroll to the bottom, and you’ll be able to pause your subs
How do I swap blends?
If you’d like to try more of the range and swap your blends, follow these steps:. 1. Log into your account on our website. 2. Head to the ‘Subscriptions’ tab.3. Click ‘Edit’.4. Go to 'Your plan' where you will be able to 'Add coffee to order' or 'Swa
How do I amend the frequency of my subscription deliveries?
Grind subscriptions are completely flexible. If you’d like to update the frequency of your coffee deliveries follow these steps:. 1. Log into your account on our website.2. Head to the ‘Subscriptions’ tab.3. Click ‘Edit’.4. In the ‘Delivery Schedule’
How do I change the amount of coffee in my subscription?
If you’d like to amend the amount of coffee in your deliveries, follow these steps:. 1. Log into your account on our website.2. Head to the ‘Subscriptions’ tab.3. Click ‘Edit’.4. Go to 'Your plan' where you will be able to 'Add coffee to order' or 'S
How do I change my next charge date?
If you'd like to change your next charge date, follow these steps:. 1. Log into your account on our website here.2. Head to the ‘Subscriptions’ tab. 3. Click ‘Edit’.4. In the ‘Subscription details’ tab you’ll see that you can click ‘I want it now’ to
How do I skip my next subscription order?
Log into your subscription account on our website. 1. Head to the ‘Subscriptions’ tab.2. Click ‘Edit’.3. Head to ‘Scheduled deliveries’, where you’ll see that you have the option to ‘Skip delivery’. If you have any trouble updating, our team will be
How can I change or remove my payment method?
If you need to update payment details, please follow these steps:. 1. Log into your account on our website here.2. Head to the ‘Subscriptions’ tab.3. Click ‘Edit’.4. In the ‘Payment method’ section you can update your payment method. We save your pay
Where can I find my VAT receipts?
You'll be able to access all VAT receipts on your account in 'Order History'. Any issues, please give us a shout on [email protected].
Why can’t I log in to my account?
If you’re experiencing issues logging into your account, pop us an email at [email protected]
How do I unsubscribe to marketing emails?
It's 100% up to you if you want to receive our emails, so we've tried to make it easy for you to only hear from us when you want to. You can unsubscribe in three ways:. 1. In your account, you can untick the box for Marketing, Order, Shipping and Rem