Grind One Machine
How long is the machine warranty?
The Grind One comes with a one-year guarantee. You can check out our warranty information here.
Which pods is the Grind One machine compatible with?
We'd unsurprisingly suggest using our compostable coffee pods in your Grind One Machine, but it is compatible with all original-style Nespresso® coffee pods. Please note this does not include Nespresso® Vertuo pods.
Can I use Nespresso® Vertuo pods in the Grind One Machine?
Unfortunately not. This is due to a patent Nespresso® have on the design.
How do I descale my Grind One Machine?
If you’re using filtered water, we'd recommend descaling the machine every three months. If you’re using unfiltered water, then we would suggest descaling more often than this. You can use any descaling solution available at most local stores, but pl
How do I clean my Grind One Machine?
To clear the system, brew a tank of water without a pod, so that it dispenses hot water only, and try to brush the inside of the pod inlet with a soft brush from time to time. You can clean the exterior of the machine with a damp cloth. Note: Before
How do I factory reset my Grind One Machine?
1. Turn off the machine. 2. Press and hold the large cup button. 3. Start the machine and release the large cup button. Once the machine stops flashing, run it a few times with just water (do not load a pod).
How do I program the pour length of my Grind One Machine?
If you want to customise the amount of water for the different cup sizes on your machine, you can easily set the desired dose of water by programming the machine: just press and hold down the button until you reach the desired amount, and the machine
Why has the water pressure decreased?
If you find the machine has a lower water pressure than usual, this could mean that the nozzle is clogged. If you experience this, we recommend clearing out the machine by brewing 2-3 tanks of water without a pod. This could also be because the hose
Why are my pods getting stuck?
We recommend always flushing the capsule every time you make a coffee. If you don't, sometimes the pod can dry to the outlet and get stuck. If a pod is already stuck, pull up the lever and push the button for a small coffee, and the capsule should be