Returns & Refunds
I’m not happy with my order. Can I get a refund?
We’re really sorry to hear that you’re unhappy with your order. Please feel free to pop us across an email to [email protected], as we always value your feedback and we’ll help in any way we can. Please note that any items from our Bean & Ground Coffe
I ordered the wrong blend/type of coffee by mistake. Can I swap?
Please note that due to the perishable nature of our fresh coffee, we’re unfortunately unable to accept returns of any product from our Bean & Ground Coffee range. If you’ve ordered the wrong blend of our pods, please email us at [email protected] so
How long does a refund take to arrive?
Once processed, your refund should be with you within 10 working days. Please note we’re not able to process a refund until we’ve received the item(s) back to our warehouse. If you’ve been expecting a refund and have not yet received it, send us thro
Grind pods aren’t compatible with my machine. Is there anything you can do?
Oh no! As stated across our website, our coffee pods are compatible with all original-style Nespresso® machines and our Grind Two Machine. Unfortunately, this means we can’t take responsibility if you’ve purchased our pods to be used in a different t