Grind Two Machine
How do I sign up for the warranty?
You can register your machine for our one-year warranty here.
How long is the machine warranty?
We'd unsurprisingly suggest using our compostable coffee pods in your Grind Two Machine, but it is compatible with all original-style Nespresso® coffee pods. Please note this does not include Nespresso® Vertuo pods.
Can I use Nespresso® Vertuo pods in the Grind Two Machine?
Unfortunately not. This is due to a patent Nespresso® have on the design.
How do I set up my Grind Two Machine?
For instructions on getting started, you can find our user guide here.
How do I descale my Grind Two Machine?
1. Switch off the machine with the front switch, remove the drip tray and any pods from the machine, and clean the exterior of the machine with a damp cloth.2. Fill the water tank with descaler and 500ml water.3. Place a large glass under the spout a
How do I clean my Grind Two Machine?
To clear the system, brew a tank of water without a pod, so that it dispenses hot water only, and try to brush the inside of the pod inlet with a soft brush from time to time. You can clean the exterior of the machine with a damp cloth. Note: Before
How do I factory reset my Grind Two Machine?
To reset the machine to factory settings: turn off your machine using the front power switch, then press and hold the long and short pour buttons at the same time for 3 seconds. There will be a long beep, indicating that settings have been restored s
How do I program the pour length of the Grind Two Machine?
The long and short buttons on your Grind Two Machine can be customised to your preferred cup size. Here’s how:. 1. With the machine switched on, hold down both brewing buttons for five seconds to enter “customisation mode”. The buttons will flash con
Can I select which 30 complimentary pods I receive with my Grind Two Machine order?
Yes, you select which pod blend you’d like and we’ll send 30 of them with your machine order, for free.
Do you ship the Grind Two Machine internationally?
Our Grind Two Machine is currently only available in the UK.
What are the dimensions of the Grind Two Machine?
W170 x H347 x L262 (mm)Weight: 4.6kgWater tank capacity: 1L.
What is the return policy for the Grind Two Machine?
We will accept returns of the Grind Two within 30 days of your machine being delivered. After 30 days, you will not be eligible for a refund. To be eligible for a refund, your item must be unused and in the same condition you received it. To initiate
What is “pre-infusion technology”?
Pre-infusion is the process of gently saturating the coffee inside the pod before applying the high pressure needed for extraction. This ensures that water evenly penetrates the grounds, so that the coffee has the same amount of water flowing through